November 24, 2025
Holidays can be overwhelming enough without technology adding to the chaos. As customers rush to finish last-minute errands and your team balances family commitments, tensions run high. The last thing you want is tech glitches to frustrate your customers or staff.
Consider this your essential Holiday Tech Etiquette Manual — because nobody wants their business to be that one that spoils someone's day.
1. Update Your Business Hours Online Before Disappointed Customers Call
Imagine a customer dashing across town during their lunch break because Google tells them you're open, only to find the door locked and the lights out. Congrats, you've just become part of their frustration story.
Make sure you update:
- Your Google Business Profile — the key platform
- Facebook, Instagram, Yelp — wherever customers search for you
- Your website banner announcing holiday hours with a warm message
- Apple Maps — don't overlook users who rely on it
Try this friendly notice: "Season's Greetings! We'll be closed from Thursday, Nov. 28 through Sunday, Dec. 1 to spend time with family. We'll reopen Monday morning, likely with a turkey hangover but eager to assist you!"
2. Craft Warm Out-of-Office Replies That Feel Human
When your team is away, don't leave customers stuck wondering if their message vanished. A thoughtful auto-reply acts like a friendly receptionist — clear, professional, and personable.
Example auto-response: "Thanks for contacting us! Our office is closed for Thanksgiving from Nov. 28 to Dec. 1. We'll respond promptly when we're back and recharged. For urgent matters, please call (XXX) XXX-XXXX. Wishing you a joyful holiday!"
3. Keep "Out of Office" Messages Brief — No Need to Share Travel Plans
Stick to the essentials. Customers don't need to know if you're visiting Aunt Carol in Denver or doing a "Friendsgiving" potluck. Over-sharing clutters your message and might pose security concerns.
Share only your absence dates, expected response times, and alternate contacts. Save memorable travel tales for social media updates.
4. Test Your Phone Systems to Avoid Frustrating Callers
Holiday callers are often busy and stressed. Ensure your voicemail greeting reflects your current hours and guides callers correctly — no one enjoys a confusing loop.
Pro tip: Call your own line to check the greeting. Many businesses forget to update theirs and end up with outdated messages from years ago.
Suggested voicemail script: "Thank you for calling [Business Name]. Our office is closed for the holiday weekend. Please leave a message; we'll return your call Monday morning. For urgent assistance, press 1 to reach our on-call team. Happy Holidays, and thank you for your patience!"
5. Clearly Communicate Shipping Deadlines to Prevent Last-Minute Panic
If your business ships products, make sure customers know ordering deadlines well in advance. Highlight "order by" dates prominently and send timely reminder emails.
Late deliveries can ruin celebrations, but missed expectations can break trust. No one wants to explain why a special gift arrives too late.
The Key Takeaway: Good Tech Etiquette Creates Happy Customers and Boosts Your Business
Holiday tech etiquette is straightforward: set clear expectations, communicate with warmth, and respect your customers' time. A few thoughtful updates will reduce frustrations and keep your reputation shining.
Remember, the goal isn't just to prevent issues — it's to make your customers feel valued, even in your absence.
Need help ensuring your systems and customer experience stay seamless this holiday season? Call us at (802) 331-1900 or click here to book your free Discovery Call. Let's explore simple solutions that keep things running smoothly while you enjoy your well-deserved break.
