IT Network Analyst

As the IT Network Analyst, you will work on support admin tasks, perform updates and cleanup tasks on data and information in All-Access Infotech's managed services systems, assist other technicians with their work, provide remote support and troubleshooting of computer, network, and server related issues for clients. You will assist other All-Access team members, provide customer support for the installation, maintenance, and utilization of computers and network software, hardware, and administration. Also, you'll be responsible for maintaining and keeping computer documentation accurate and current.

As an IT Network Analyst, you will be accountable to:

  • Provide friendly and helpful customer service as the first point of contact (end-user computing, printing, and connectivity) requiring telephone support or remote remediation within an expected timeframe.
  • Assist clients with troubleshooting of computer-related issues such as virus removal/password resets/email setup/software installs, resolution of workstation issues (diagnosis/remediation, application install/configuration/removal, performance analysis/tuning).
  • Maintain accurate records of completed and pending jobs using a Ticketing System (start/end times, work performed details).
  • Where required, escalate incidents and/or problems.
  • Interface effectively with the client to maintain the highest degree of customer satisfaction.
  • Maintain a thorough knowledge of the warranty policies and escalation procedures of the various manufacturers supported.
  • Maintain a thorough understanding of the Service Portfolio and maintain an in-depth understanding of Client operations in order to deliver exceptional maintenance and support services.
  • Stay abreast of new technologies, participate in company-sponsored training initiatives, maintain personal certification requirements, and obtain manufacturer certifications relating to the work environment as required by management.
  • Adhere to the procedures and escalation processes as defined by management.
  • Demonstrate good social skills in a professional environment.
  • Resolve a number of requests and issues daily.

To be successful in the IT Network Analyst role, you:

  • Are meticulous with details.
  • Must adhere to and follow processes and procedures.
  • Love helping and teaching others whether they be clients or coworkers.
  • Know when to ask for help.
  • Appreciate a culture of empowerment and accountability to a team.
  • Own your mistakes and learn from them.
  • Put client's and team's needs first.
  • React with an appropriate sense of urgency.
  • Welcome variety and react to change with flexibility and an open mind.

We are looking for A-Players to join our high performing team of exceptional technology professionals.

Job Type: Full-time
COVID-19 considerations: To keep our employees safe we provide masks, shields, gloves, and hand sanitizer.
Location: 1 Glen Road Plaza, West Lebanon New Hampshire